Group of people giving thumbs up

Why People Are Raving About Rethink’s Customer Success

Rethink recently received a Rising Star designation in FeaturedCustomers’ Summer 2020 Customer Success Report, Real Estate CRM Software Category.

And FeaturedCustomers isn’t the only one raving about Rethink’s customer success.

In fact, according to Jim McGuckin, Sales Manager at Marcus & Millichap — Brooklyn, it’s one of Rethink’s strongest benefits.

“Rethink got my business because of the customer service and support,” he explained. “The responsiveness was critical.”

Jim knew Rethink Core — the dealmaking platform purpose-built for commercial real estate — could help him and his team grow their business … but they couldn’t afford downtime.

“As commission-based salespeople, all my agents have is their time,” Jim said. “They can only generate business Monday through Friday from nine to six. If we have a CRM breakdown during that time, they can’t find the phone numbers and data points they need to generate business. That’s wasted time we can’t afford.

“I couldn’t put my agent’s business in jeopardy,” he continued. “So, I think knowing and having the comfort that when there’s an issue, Rethink is going to respond quickly was very important.”

Jim’s right about the importance of customer success, and fortunately, Rethink delivers.

In fact, Rethink’s Customer Success team:

  • Maintains a 97% customer satisfaction rating.
  • Has an average response time under 1 hour.
  • Helps customers see a return on investment in just 6 weeks on average.

But stats only tell part of the story.

Below, you can see why Rethink users rave about our customer success — in their own words.

I never have to wait on anything

“Viviana’s on it,” said Keanan Halla, Director of Information Systems at Trinity Real Estate Investment Services, referring to Rethink’s Manager of Customer Success. “She’s been great. I never have to wait on anything.”

It’s a game-changer

“They answer questions quickly — I’m not talking within 24 or 48 hours — they get back almost immediately with a solution,” said Jason Crimmins, President of The Blau & Berg Company. “The software itself is phenomenal, but to have that type of service backing it … it’s a game-changer.”

Everyone’s really helpful and easy to work with

“Rethink’s Customer Success team has been great,” said Chloe Strada, head of the strategic advisory program for the Cushman & Wakefield – Tampa Self Storage and Capital Markets Advisory Group. “Everyone’s really helpful and easy to work with. They’re very responsive whenever we have any questions.”

Rethink support has been phenomenal

“Rethink support has been phenomenal,” said Susan Rich, Executive Administrator and Marketing/Graphics Manager at NAI Glickman Kovago & Jacobs. “Their answers have been quick and correct, and they even provide pictures of how to do things, too.”