Customer support and success have been hot topics lately in commercial real estate. Signing up for new technology can often times be intimidating for brokers. Our goal is to make the transition on to REthink simple and painless, and we provide the tools and resources necessary to ensure our brokers are supported throughout the life of our partnership.

Often times you will hear technology companies boast and brag about the huge amounts of money they have raised in order to provide the best technology in the world. What that immediately says is that the number one focus for that business is the investor, not the customer. Because of this, sales efforts will drive business and emphasis is on the sale, not the customer’s success.

At REthink, we have been listening to our clients. The number one request when evaluating REthink was superior customer support. More times than none, brokers are let down by technology companies who over promise during the sales process and under deliver when it comes to supporting the client.

“When you join the REthink CRM family, we’re committed with you to getting the most out of our product. To us Client Services and Customer Success are about understanding your needs and requests, and delivering solutions that meet your goals when you need them.” says Markus Van Loan, Director of Customer Success at REthink.

Our philosophy is simple- put our brokers first, and everything will follow. Because we are not VC backed, REthink is able to focus on our customers’ success, not the bottom line.

Learn More About REthink Support

For more information, or to request a demo of REthink, please email sales@rethinkcrm.com.

Come see us at 

  • CRE // Tech Atlanta March 15th
  • SIOR Austin April 12th
  • CRE // Tech Boston April 19th
  • ICSC Las Vegas May 20-23rd

 

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