97%

Customer satisfaction rating /
Average response time under 1 hour

What great customer success looks like

We realize your success is delivered through technology, ecosystem and partnership working in harmony.

We pride ourselves in the triumphs of our clients. We connect you to a small army of the world’s most talented professionals who are passionate and capable of helping you make the most of your CRE business. Our team consists of Client Success Managers and Product Support Specialists, who will walk with you from onboarding through best-practices for a long-lasting and fruitful relationship. We are here for our clients every step of the way!

Read our support pledge

What does great Customer Success look like?

At Rethink, we realize your success is delivered through technology, ecosystem and partnership working in harmony. We pride ourselves in the triumphs of our clients. We connect you to a small army of the world’s most talented professionals who are passionate and capable of helping you make the most of your CRE business. Our team consists of Client Success Managers and Product Support Specialists, who will walk with you from onboarding through best-practices for a long-lasting and fruitful relationship. We are here for our clients every step of the way!

Read our support pledge

A Tailored Roadmap

The Rethink Client Success Team creates a tailored onboarding roadmap because your business is unique. This roadmap ensures that with the right time and energy, your team sees a solid return on your investment. But, don’t worry, our team isn’t going anywhere after onboarding; we will be here on proactive and consistent basis for regular business reviews and training for new features.

Your dedicated Client Success Manager, who will become your trusted advisor, will ensure you are on a clear path to hit your goals. Our mission is to not only help you understand how to use the Rethink platform, but how to maximize your output. Our clients on average see ROI in just 6 weeks and maintain a Client Satisfaction Rating of 97%. We make sure that you are set up for long-term success and have the best Client Success team to help you achieve that.