Why REthink CRE

What does great Customer Success for our amazing REthink CRM customers look like?

For us it starts with our Product Support Pledge.  At REthink CRM, not only are we leading the pack with what a high performance, flexible CRE CRM platform can be, but we’ve also reinvented (REthink’d) our total delivery and support model. Client Services at REthink covers Product Support, premium Product Services, and Account Services which work together to drive your Customer Success. We believe excellent Client Services is only possible when our success is tied to your success.

When you join the REthink CRM family, we’re committed with you to getting the most out of the product. To us Client Services and Customer Success is about understanding your needs and requests, and delivering solutions that meet your goals when you need them.

Over 10 years of growing and selling REthink, we’ve determined that the best customer experience occurs when professional Salesforce systems integrators are involved. We’ve identified some of the best REthink implementation partners for you to work with when setting up REthink. Why do we do this? Because many of our customers are new to Salesforce and REthink, and we’ve found the majority of our customers love REthink and the Salesforce platform so much they don’t stop there. Customers grow into Salesforce and use more and more Salesforce applications to gain a competitive edge, and having a great Salesforce partner that knows their organization is central to both adoption and to that growth plan. By having a professional salesforce partner whom our customers can work with provides not only great management and customizations for REthink CRM, but enables blue ocean expansion into the vastly productive ecosystem of Salesforce applications and solutions.

Some of the features of our program:

• Dedicated account services from our terrific Customer Success Managers with courtesy check ins throughout the year – we want to listen and to know how to help you better. We see your success on par with our own.
• A dedicated Product Support team and premium Product Services Training packages that can be used for product training time, additional REthink configuration, and onboarding new users as desired.
• REthink Product Support – active subscribers get full product bug support coverage and full access to our web based Help Center portal. We’re investing heavily in self guided quality content with the goal of enabling customers of any size to self manage and Administer our products.
• Silver, Gold and Platinum Product Services (PS) training plans – three package sizes allow customers to leverage our training and functional support from our Product Services team.

Learn more about our Customer Success program and commitment

REthink’s commitment to providing an exceptional product support experience that exceeds expectations of our customers is what sets us apart from other industry service providers. We want our customers to know we measure our success, not only on the quality of the CRM product we produce, but on the quality of client services and support we provide. We have set a high bar, let us show you how much we care about your issues and concerns.